> For the complete documentation index, see [llms.txt](https://docs.praiz.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.praiz.io/get-started/glossary.md). # Glossary Every Praiz term, with the exact label shown in the application. This page defines the terms used in Praiz. Labels in quotes are the exact wording shown in the application. To understand how these pieces fit together, read "Key concepts". ## Capture and transcribe | Term | Definition | | ------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Conversation | A call captured by Praiz: a video meeting, a phone call or an in-person meeting. | | Recording | The video or audio of a conversation, stored in Praiz with its transcript. Your recordings are listed under "My Recordings". | | Bot | The automatic participant that joins your video meetings to record them. Its name is set in "AI assistant Name", "Praiz - AI Recorder" by default. | | Host | The person who organizes the meeting. They admit or refuse the bot, and can remove it at any point during the meeting. | | Call the Bot | Bringing the bot into a meeting on demand, with the "Call the bot" button in the left menu or "Send bot now" on the meeting card under "Calendar". | | Transcript | The text of the conversation, produced automatically after the call. "Transcript" tab of a call page. | | Custom Vocabulary | The business terms you declare so that they are transcribed accurately. "Settings", "Transcription" tab, "Custom Vocabulary" section. | | Spelling correction | A rule that replaces a wrong spelling with the right one in future transcripts. "Transcript spelling corrections" section. | | Internal meeting | A meeting where every participant has one of your company email domains. Admins declare those domains in "Settings", "Privacy" tab, "Internal Domains" card. "Meeting" filter on the home page: "Internal" or "External". | ## AI agents | Term | Definition | | ---------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | Agent | A program that reads a transcribed conversation and always fills in the same fields, defined in advance. | | Generation agent | An agent that produces content from the call: a summary, a follow-up email, a customer story, a testimonial. | | Scoring agent | An agent that evaluates the call against a method or your playbook: MEDDIC, SPICED, BANT. | | Tracking agent | An agent that detects and structures signals: objections, competitors, churn risks, product feedback. | | Field | A piece of information the agent extracts, with its type: text, number, boolean, list. "Fields" tab of the agent. | | Agent library | The catalog of ready-made agents. "Browse Library" button, then "Import agent" to add it to your workspace. | | Public agent | An agent visible to and usable by the whole workspace. | | Private agent | An agent visible only to its creator. A private agent never writes to the CRM. | | Automation rules | The conditions that trigger an agent on a call: team, channel, meeting type ("Meeting type"), minimum duration, words in the title. "Configure" menu, then "Automation rules". | ## Query and analyze | Term | Definition | | ----------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------- | | Conversational database | Every field your agents extract across all of your calls. This is the database you filter, analyze and query. | | Ask Praiz | A question asked about one specific call, answered from that call's transcript. | | Insights | The analysis of all of your conversations, based on the data extracted by one agent. | | Report | The output of an Insights run. You read it in Praiz, copy it, and download it as a PDF. | | Agent raw data | The table of extracted values, call by call, at the bottom of an Insights report. "Agent data" section, export with "Download CSV". | | MCP server | The connection between your conversational database and an AI tool such as Claude, ChatGPT or Cursor. Address under "Settings", "Integrations" tab. | | Tag | A label you put on a call to find and filter it. Tags are created under "Settings", "Tags" tab. | | Playlist | A hand-picked selection of calls, for example to onboard a new rep. | | Talk ratio | Each participant's share of speaking time on a call. "Talk Ratio" tab of a call page. | ## Automate | Term | Definition | | ------------------ | ------------------------------------------------------------------------------------------------------------------------- | | Smart Action | The automatic delivery of an agent's output after a call, by email or on Slack, every time or under a condition. | | Recurring Insights | An Insights report sent automatically at the frequency you choose, by email or on Slack. | | CRM sync | Writing an agent's fields into your CRM fields. "Push field to CRM" for one field, "Push to CRM notes" for the call note. | | Send to CRM | The button on a call page that sends the results of the agents applied to that call into the CRM. | ## Integrations and CRM | Term | Definition | | ---------------- | --------------------------------------------------------------------------------------------------------------------- | | CRM admin mode | The setting that routes the whole workspace through a single CRM connection, instead of one connection per user. | | Connection owner | The admin who owns the workspace CRM connection when "CRM admin mode" is on. | | Webhook | A URL of your own tool that Praiz calls automatically to send a transcript or an agent output. | | Token | The key specific to each webhook, revealed with "Show". Your tool uses it to check that the message comes from Praiz. | ## Administration and access | Term | Definition | | ---------------- | ---------------------------------------------------------------------------------------------------------------------------------------------- | | Workspace | Your company's space in Praiz: its users, teams, agents and recordings. | | Team | A group of users, managed under "Users & Teams". Teams are used to filter calls and to target an agent or a report. | | Admin | A user who manages the workspace settings: integrations, users, privacy, compliance. | | Archiving | The action that cuts off a user's access while keeping their recordings. "Archive" / "Unarchive" from "Users & Teams", "Archived" status. | | Private Mode | The account setting that limits every non-admin user to their own recordings. "Settings", "Privacy" tab, "Private Mode". | | Internal Domains | Your company email domains, declared under "Settings", "Privacy" tab, "Internal Domains" card. They tell internal meetings from external ones. | | Set private | The action in a recording's three-dot menu that makes it visible only to its owner. | | Opt-out email | The email sent to external participants before a recording, with a link to decline it. "Recording opt-out email". | | Retention | How long recordings are kept before they are deleted automatically. "Recording retention", set to "Keep forever" by default. | ## Related pages * Key concepts * Quickstart