# Praiz Docs

## Documentation

- [Welcome](https://docs.praiz.io/welcome.md): Praiz documentation: capture and transcribe your conversations, analyze them with AI agents and automate your CRM.
- [What is Praiz?](https://docs.praiz.io/get-started/what-is-praiz.md): Praiz turns your sales and customer conversations into a structured database that you can query and connect to AI.
- [Key concepts](https://docs.praiz.io/get-started/key-concepts.md): The Praiz vocabulary on one page: conversation, transcript, agent, conversational database, Insights, Smart Actions.
- [Quickstart](https://docs.praiz.io/get-started/quickstart.md): In five steps, your first conversation becomes usable data.
- [Glossary](https://docs.praiz.io/get-started/glossary.md): Every Praiz term, with the exact label shown in the application.
- [Record your conversations](https://docs.praiz.io/capture-and-transcribe/record-your-conversations.md): Praiz records your calls and meetings on three channels: video meetings, phone and in person.
- [Over video](https://docs.praiz.io/capture-and-transcribe/record-your-conversations/over-video.md): A Praiz bot joins your Zoom, Google Meet, Microsoft Teams and Webex meetings to record and transcribe them.
- [Over the phone](https://docs.praiz.io/capture-and-transcribe/record-your-conversations/over-the-phone.md): Praiz pulls the recordings of your calls from your phone system, then transcribes them.
- [In person](https://docs.praiz.io/capture-and-transcribe/record-your-conversations/in-person.md): For your face-to-face meetings, the Praiz mobile app records the conversation like a voice recorder.
- [Call the Bot](https://docs.praiz.io/capture-and-transcribe/record-your-conversations/call-the-bot.md): Bring the Praiz bot into a meeting on demand, whether it is scheduled or already under way.
- [Transcription and languages](https://docs.praiz.io/capture-and-transcribe/transcription-and-languages.md): Every captured conversation is transcribed automatically, in around a hundred languages, with automatic language detection.
- [Custom vocabulary](https://docs.praiz.io/capture-and-transcribe/transcription-and-languages/custom-vocabulary.md): Declare your business terms so that they are transcribed accurately.
- [Call page](https://docs.praiz.io/capture-and-transcribe/call-page.md): Video, transcript, talk time, comments, sharing: what you find on a Praiz call page.
- [What is an agent?](https://docs.praiz.io/ai-agents/what-is-an-agent.md): An agent reads a transcribed conversation and produces a structured output: a summary, a score or detected signals.
- [AI agent library](https://docs.praiz.io/ai-agents/ai-agent-library.md): Browse the ready-made agents and import them into your workspace.
- [Scoring agents](https://docs.praiz.io/ai-agents/ai-agent-library/scoring-agents.md)
- [Tracking agents](https://docs.praiz.io/ai-agents/ai-agent-library/tracking-agents.md)
- [Generation agents](https://docs.praiz.io/ai-agents/ai-agent-library/generation-agents.md)
- [Agents by team](https://docs.praiz.io/ai-agents/ai-agent-library/agents-by-team.md)
- [Using an agent](https://docs.praiz.io/ai-agents/using-an-agent.md): Apply an agent to a call, by hand or automatically.
- [Creating a custom agent](https://docs.praiz.io/ai-agents/creating-a-custom-agent.md): Set up an agent that fits your needs: what it extracts, when it applies, and where the result goes.
- [Insights](https://docs.praiz.io/query-and-analyze/insights.md): Analyze all of your conversations from the data extracted by one agent.
- [MCP server](https://docs.praiz.io/query-and-analyze/mcp-server.md): Connect your conversational database to Claude, ChatGPT or any MCP-compatible tool, and query all of your calls in plain language.
- [What to ask the MCP connector](https://docs.praiz.io/query-and-analyze/mcp-server/what-to-ask-the-mcp-connector.md): Ready-to-copy prompts for querying your Praiz calls from Claude, ChatGPT or your own AI tool.
- [Filters and search](https://docs.praiz.io/query-and-analyze/filters-and-search.md): Find a call, a passage of a transcript or a value your agents extracted.
- [Ask Praiz](https://docs.praiz.io/query-and-analyze/ask-praiz.md): Ask a question about one specific call and get an answer grounded in what was said.
- [Analytics](https://docs.praiz.io/query-and-analyze/analytics.md): Track how Praiz is used in your company: recorded volume, video and phone share, activity per user.
- [Smart Actions](https://docs.praiz.io/automate/smart-actions.md): Deliver an agent's output automatically after every call: by email, on Slack, every time or under a condition.
- [Recurring Insights](https://docs.praiz.io/automate/recurring-insights.md): Receive an Insights report automatically by email or on Slack, at the frequency you choose: daily, weekly or monthly.
- [CRM sync](https://docs.praiz.io/automate/crm-sync.md): Praiz fills in your CRM fields from your conversations: call notes, amount, status, next step, custom fields.
- [Connect your calendar](https://docs.praiz.io/integrations/connect-your-calendar.md): Connect Google Calendar or Outlook so the bot joins your Zoom, Google Meet, Microsoft Teams and Webex meetings automatically.
- [Connect your CRM](https://docs.praiz.io/integrations/connect-your-crm.md): How Praiz connects to your CRM, what it writes there and under which rules, whatever your CRM.
- [Connect HubSpot](https://docs.praiz.io/integrations/connect-your-crm/hubspot.md): Connect HubSpot to Praiz: notes, standard and custom properties on contacts, companies and deals.
- [Connect Planhat](https://docs.praiz.io/integrations/connect-your-crm/planhat.md): Connect Planhat to Praiz: structured notes on Companies and End-users after every call.
- [Connect Salesforce, Pipedrive, Zoho and other CRMs](https://docs.praiz.io/integrations/connect-your-crm/other-crms.md): Connect Salesforce, Pipedrive, Zoho, Microsoft Dynamics, Odoo, Close CRM, Freshworks CRM or Attio to Praiz.
- [Connect Aircall](https://docs.praiz.io/integrations/aircall.md): Connect Aircall to Praiz to pull the recordings of your calls automatically.
- [Connect Ringover, Minari or Referly](https://docs.praiz.io/integrations/ringover-minari-referly.md): Connect Ringover, Minari or Referly to Praiz to pull in your phone calls.
- [Connect Slack](https://docs.praiz.io/integrations/slack.md): Connect Slack to receive agent outputs and Insights reports in your channels.
- [Webhooks](https://docs.praiz.io/integrations/webhooks.md): Receive transcripts and agent outputs automatically in your own tool through webhooks.
- [Permissions and users](https://docs.praiz.io/administration/permissions-and-users.md): Invite users, assign roles and organize your teams from "Users & Teams".
- [Private mode](https://docs.praiz.io/administration/private-mode.md): Restrict who can see recordings: for the whole account, per user, or for one specific recording.
- [Recording retention and opt-out](https://docs.praiz.io/administration/recording-retention-and-opt-out.md): Warn participants before a recording, and delete videos automatically after a period you choose.
- [Notifications](https://docs.praiz.io/administration/notifications.md): Choose where you receive your Praiz notifications: in the application, by email or on Slack.
- [Workspaces](https://docs.praiz.io/administration/workspaces.md): Invited to several Praiz companies: choose your workspace when you sign in and send your recordings to it.
- [Security and data](https://docs.praiz.io/administration/security-and-data.md): Security, GDPR compliance and hosting of Praiz data: every answer is on the Trust Center.
- [The bot no longer joins my meetings](https://docs.praiz.io/troubleshooting/the-bot-no-longer-joins-my-meetings.md): The Praiz bot no longer shows up in your video meetings, although it used to.
- [The bot joined my call but I can't find the video](https://docs.praiz.io/troubleshooting/the-bot-joined-my-call-but-i-cant-find-the-video.md): The bot was in the meeting, but the recording does not appear in Praiz.
- [I want to add the bot to a meeting that has already started](https://docs.praiz.io/troubleshooting/i-want-to-add-the-bot-to-a-meeting-that-has-already-started.md): The meeting started without the bot, or the bot left: bring it in now.
- [How to rename my bot or stop it from recording internal meetings](https://docs.praiz.io/troubleshooting/how-to-rename-my-bot-or-stop-it-from-recording-internal-meetings.md): Change the name of the bot that appears in your meetings, and choose which meetings it records.
- [My recording has no transcript](https://docs.praiz.io/troubleshooting/my-recording-has-no-transcript.md): The video is there, but the transcript is missing or looks wrong.
- [My Aircall calls don't show up in Praiz](https://docs.praiz.io/troubleshooting/my-aircall-calls-dont-show-up-in-praiz.md): Calls made or received on Aircall do not appear in Praiz.
- [My agent doesn't apply or answers in the wrong language](https://docs.praiz.io/troubleshooting/my-agent-doesnt-apply-or-answers-in-the-wrong-language.md): An agent produces nothing on some calls, or answers in an unexpected language.
- [My notes don't show up in my CRM](https://docs.praiz.io/troubleshooting/my-notes-dont-show-up-in-my-crm.md): Agent outputs do not appear in HubSpot, Salesforce, Pipedrive or your other CRM.
- [I can't connect Praiz to my AI tool](https://docs.praiz.io/troubleshooting/i-cant-connect-praiz-to-my-ai-tool.md): Connecting the MCP server to Claude, ChatGPT, Cursor or n8n fails or returns nothing.
- [I can no longer see my team's videos](https://docs.praiz.io/troubleshooting/i-can-no-longer-see-my-teams-videos.md): Recordings have disappeared from your view, or a call page does not display properly.
- [I can't manage my playlists](https://docs.praiz.io/troubleshooting/i-cant-manage-my-playlists.md): Create a playlist, add a call to it, rename it or remove a call from it.
- [Can I import a video or export my data?](https://docs.praiz.io/troubleshooting/can-i-import-a-video-or-export-my-data.md): What goes in and out of Praiz: existing videos, transcripts, full exports.
- [I want to remove a user without losing their recordings](https://docs.praiz.io/troubleshooting/i-want-to-remove-a-user-without-losing-their-recordings.md): Someone is leaving the company or changing roles: cut off their access, or keep their calls without deleting them.
- [I want to change my password or I can't sign in](https://docs.praiz.io/troubleshooting/i-want-to-change-my-password-or-i-cant-sign-in.md): Reset your password, find an invitation again, understand a refused access.

## Use cases

- [Use cases](https://docs.praiz.io/use-cases/overview.md): Six hands-on paths to get the most out of Praiz: coaching, objections, CRM, product feedback, customer accounts, AI assistant.
- [Coach your reps](https://docs.praiz.io/use-cases/coach-your-reps.md): Score every call, spot the best ones and coach your sales team with Praiz agents.
- [Track objections and competition](https://docs.praiz.io/use-cases/objections-and-competition.md): Know what is blocking your deals and what your prospects say about your competitors, across all your conversations.
- [Automate your CRM end to end](https://docs.praiz.io/use-cases/automate-your-crm.md): An up-to-date CRM after every call, with no manual entry: notes, qualification fields and webhooks.
- [Surface product feedback](https://docs.praiz.io/use-cases/product-feedback.md): Capture the product feedback voiced in your calls and deliver it to the product team, with the verbatim quotes.
- [Manage your customer accounts](https://docs.praiz.io/use-cases/manage-your-customer-accounts.md): Prepare for every customer meeting in a few minutes and detect churn risks across your book of business.
- [Build your sales assistant with MCP](https://docs.praiz.io/use-cases/sales-assistant-mcp.md): Plug your Praiz calls into Claude or ChatGPT and turn them into a sales assistant that knows your conversations.

## Changelog

- [What's new](https://docs.praiz.io/changelog/readme.md): What's changing in Praiz, month by month.
- [October 2026](https://docs.praiz.io/changelog/october-2026.md): Translate an agent's output and set up CRM sync from your AI tool: what's new in Praiz in October 2026.
- [September 2026](https://docs.praiz.io/changelog/september-2026.md): Create an agent with AI, archive a user, the interface in French: what's new in Praiz in September 2026.
- [August 2026](https://docs.praiz.io/changelog/august-2026.md): Rename a call participant and CRM connection set up by the admin: what's new in Praiz in August 2026.
- [July 2026](https://docs.praiz.io/changelog/july-2026.md): Automatic spelling corrections for transcripts and compliance settings: what's new in Praiz in July 2026.
- [June 2026](https://docs.praiz.io/changelog/june-2026.md): Track platform usage with Analytics and query a call with Ask Praiz: what's new in Praiz in June 2026.
- [May 2026](https://docs.praiz.io/changelog/may-2026.md): Send the bot to a meeting with Call the bot and deliver agent outputs with Smart Actions: what's new in Praiz in May 2026.
- [April 2026](https://docs.praiz.io/changelog/april-2026.md): Connect Praiz to an AI assistant with the MCP connector: what's new in Praiz in April 2026.
- [March 2026](https://docs.praiz.io/changelog/march-2026.md): Make a call private and choose your workspace when you sign in: what's new in Praiz in March 2026.
- [February 2026](https://docs.praiz.io/changelog/february-2026.md): Analyze all of your conversations with Insights reports: what's new in Praiz in February 2026.
- [January 2026](https://docs.praiz.io/changelog/january-2026.md): A richer call list view: what's new in Praiz in January 2026.