> For the complete documentation index, see [llms.txt](https://docs.praiz.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.praiz.io/troubleshooting/i-want-to-change-my-password-or-i-cant-sign-in.md).

# I want to change my password or I can't sign in

Reset your password, find an invitation again, understand a refused access.

There is no password setting in the profile: the change goes through the sign-in page.

## Change or reset your password

1. Sign out of Praiz.
2. On the sign-in page, click "If you forgot your password, click here".
3. Enter your email address and follow the link you receive.

What to expect: you set a new password and sign in again with it.

## I did not receive my invitation

1. Check your spam folder.
2. Ask an admin to resend the invitation from "Settings", "Users & Teams".
3. If nothing arrives, the admin contacts support from the chat to have you added manually.

## I can't create an account with my address

If your email address is already attached to a Praiz workspace, the sign-up form refuses to create a new workspace and asks you to sign in. Use the sign-in page, or the password reset above if you have forgotten it. A pending invitation to another workspace keeps working.

## My access is refused

In most cases, your account was deleted or archived by an admin of your company. Check with them.

## I want to change the email address of my account

The change is made by support from the chat. Your password stays the same.

## Related pages

* "[Permissions and users](/administration/permissions-and-users.md)"