> For the complete documentation index, see [llms.txt](https://docs.praiz.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.praiz.io/troubleshooting/my-agent-doesnt-apply-or-answers-in-the-wrong-language.md).

# My agent doesn't apply or answers in the wrong language

An agent produces nothing on some calls, or answers in an unexpected language.

An agent only runs on the calls that meet its rules, and only on the calls recorded after it was set up.

## The agent doesn't apply to older calls

This is how it normally works: automatic application only handles new calls. For a past call, open it and click the agent in the "AI Agents" bar. There is no bulk application.

## The agent doesn't apply to new calls

Check, under "AI Agents", "Configure", "Automation rules":

1. "Auto-apply agent" is on.
2. The user's team is among the targeted teams. A user with no team receives no automatic agent.
3. The call meets the other rules: call type, meeting type ("Meeting type"), minimum duration, words in the title. A call that is too short is ignored, an agent limited to external meetings does not handle an internal meeting, and an agent limited to one source (video meeting, phone or mobile app) ignores calls from the other two.
4. The agent is public. A private agent only applies to its creator's calls. Ask an admin to recreate it as public if the whole team should benefit from it.

What to expect: the agent's card shows the "Automation" badge and the output appears on the new calls concerned.

## The agent answers in the wrong language

By default, the agent answers in the language of the call. If your calls mix languages or if you want a fixed language, add the instruction in the field concerned, for example "Always answer in English". An output that has already been generated can be rerun with "Refresh" on the call page.

## The output is empty or incomplete

* Rerun the agent with "Refresh", wait about thirty seconds, then reload the page.
* Check that the transcript exists. Without a transcript, the agent has nothing to analyze. See [My recording has no transcript](/troubleshooting/my-recording-has-no-transcript.md).

## An Insights report shows 0 data

An Insight needs at least 3 calls analyzed by the agent over the period. Apply the agent to a few calls, then run it again.

## Related pages

* [Using an agent](/ai-agents/using-an-agent.md)
* [Creating a custom agent](/ai-agents/creating-a-custom-agent.md)