> For the complete documentation index, see [llms.txt](https://docs.praiz.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.praiz.io/troubleshooting/my-aircall-calls-dont-show-up-in-praiz.md).

# My Aircall calls don't show up in Praiz

Calls made or received on Aircall do not appear in Praiz.

Praiz pulls the recordings produced by Aircall. If Aircall does not record the call, or if the number is not linked to Praiz, nothing shows up.

{% hint style="info" %}
Before you start: admin access to the Aircall dashboard.
{% endhint %}

## Checks on the Aircall side

1. **The number is attached to the integration.** In Aircall, open "Integrations", then "Praiz", and check that the number concerned is listed under "Connected numbers".
2. **Recording is turned on for the line.** Under "Numbers", open the number, "Settings", then "Recording": turn on recording for inbound calls and for outbound calls. Outbound calls are often off by default.
3. **The same email address.** The user must have the same email address in Aircall and in Praiz.

## Checks on the Praiz side

* Under "Settings", "Integrations" tab, Aircall shows the green indicator.
* Very short calls may not trigger your agents, even if they show up. Check the minimum duration in the agent's rules.

What to expect: the next calls recorded by Aircall appear in "My Recordings" a few minutes after they end. Calls made before the fix are not pulled in.

## Related pages

* [Connect Aircall](/integrations/aircall.md) for the full activation procedure
* [Over the phone](/capture-and-transcribe/record-your-conversations/over-the-phone.md)