> For the complete documentation index, see [llms.txt](https://docs.praiz.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.praiz.io/troubleshooting/the-bot-joined-my-call-but-i-cant-find-the-video.md).

# The bot joined my call but I can't find the video

The bot was in the meeting, but the recording does not appear in Praiz.

The recording takes a few minutes to appear after the meeting ends. Beyond that, check the points below before contacting support.

## Checks

1. **The right workspace.** Click the logo at the top left and check that you are in your company's workspace, not in a personal one.
2. **The owner of the video.** When several colleagues who use Praiz attend the same meeting, only one bot comes and the video is attached to the organizer. Look for it with the global search (Cmd+K) rather than in "My Recordings".
3. **Was the bot admitted?** If it stayed in the waiting room, it leaves after about ten minutes without recording. On a customer's video meeting, it is the customer who admits it.
4. **Did everyone leave the meeting?** When all participants leave, the bot leaves too and does not come back. If the meeting resumes, send the bot again with "[Call the Bot](/capture-and-transcribe/record-your-conversations/call-the-bot.md)".
5. **Was the invitation changed during the meeting?** Editing or moving the event in the calendar during the call makes the bot leave. For a postponed meeting, create a new event rather than moving the old one.

## If the video is still missing

Contact support from the chat with the meeting title, the time and the organizer's email address. If there is an incident on the recording service, the videos are recovered and appear in your workspace within the following hours.

## Related pages

* "[Over video](/capture-and-transcribe/record-your-conversations/over-video.md)"
* "[Filters and search](/query-and-analyze/filters-and-search.md)"